Thank you for choosing JUNE ELEGANCE LLC. We hope you are satisfied with your purchase. If you receive an item with quality issues, please contact us in accordance with the return and refund policy below.
- Return Period
If you receive an item with quality issues, you may contact us to request a return within 30 days of receipt.
Unless otherwise required by applicable law, we may be unable to accept return requests made after the 30-day period.
- Items with Quality Issues
Please contact us promptly upon receipt if an item has manufacturing defects, damage, or other significant quality issues.
To help us verify the issue, please provide:
Order number;
Item name;
A brief description of the issue;
Clear photos or videos of the item;
Packaging or shipping information, if necessary.
Once we receive the relevant information, we will review the case based on the specific circumstances and inform you of the next steps.
- Eligible Returns
For items confirmed to have quality issues, we may offer the following solutions:
Replacement;
Refund;
Other reasonable solutions based on the specific situation.
If a return is required, we will provide you with the appropriate return instructions.
Please do not return the item directly without our prior confirmation, as this may delay the processing of your return.
- Refunds
If the return meets the eligibility criteria, we will process the refund after confirming the return or verifying the quality issue.
Refunds will generally be issued to the original payment method used when the order was placed.
The time it takes for the refund to appear in your account depends on the processing speed of your bank, credit card company, or third-party payment service provider. Actual receipt times may vary after we have processed the refund.
- Shipping Costs for Quality-Related Returns
If an item is confirmed to have quality issues, JUNE ELEGANCE LLC will cover reasonable return shipping costs or provide an appropriate return solution, depending on the specific circumstances.
If the return is not due to a quality issue, the customer may be responsible for the associated return costs, subject to the return instructions we provide.
6. Situations Not Considered Quality Issues
The following are generally not considered product quality issues:
Natural wear and tear from normal use;
Damage caused by improper washing, care, or usage;
Stains, tears, or other damage caused by human action;
Damage caused by the customer’s own actions;
Normal variations in color, texture, or size.
We may be unable to provide refunds or replacements in the situations listed above.
- Requirements for Returned Items
When returning an item, please ensure it remains in the condition in which it was received.
Unless there is an inherent quality issue, returned items must be free from obvious human-caused damage, signs of abnormal use, or improper handling.
- Contact Us
If you wish to request a return or refund, please contact us via the following methods:
Address: 9606 WELDRIDGE DR, SUGAR LAND, TX 77498
Email: [email protected]
Phone: (281) 568-4208
Please provide your order number and details regarding the quality issue when contacting us so that we may process your request promptly.
In the event of a conflict between this policy and consumer rights under applicable law, the applicable law shall prevail.